FAQ

💎 Tammy’s Treasures – Frequently Asked Questions

What Is Tammy’s Treasures?

Tammy’s Treasures offers affordable fashion for women, men, kids, and baby — with something for everyone!

All products are brand new. We bring you amazing finds sourced from major retailers at great prices.

How Do I Place an Order?

Shopping is simple:

Browse the website and add your favorite items to your cart.
Click the shopping cart icon when you're ready to check out.
Enter your contact and shipping or pickup details.
Click Complete Order to finalize your purchase.

You will receive an email confirmation once your order has been successfully placed.

Do You Offer Shipping?

Yes! 🎉

We offer shipping across Canada in addition to local pickup.

Shipping rates are calculated at checkout based on your location.
Once your order ships, you will receive tracking information by email (if applicable).

Shipping Policy

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping & Delivery

We currently ship across Canada. Delivery times typically range from 2–8 business days after processing, depending on your location.

Please note that delivery delays may occur due to carrier issues beyond our control.

Incorrect Address

Customers are responsible for providing the correct shipping address at checkout. Tammy’s Treasures is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

Once a package has been handed to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. However, we are happy to assist you in contacting the carrier if needed.

Do You Offer Local Pickup?

Absolutely!

📍 Pickup Location:
80 Linda Drive
Cambridge, Ontario

Pickup Hours:
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 1:00 PM – 6:00 PM

Items must be picked up within 72 hours of purchase unless other arrangements have been made.

What Payment Methods Do You Accept?

For shipped orders, payment is required at checkout.

For local pickup orders, payment is due at pickup.

We accept:

Cash (pickup only)
Debit
Credit Card
PayPal

Debit and credit card payments at pickup are processed securely using Square.

How Can I Contact Tammy?

You can message us directly through Facebook Messenger by clicking the Facebook icon on our website.

If you do not use Facebook, please submit a message through the Contact Form located in the navigation menu.

Are All Items New?

Yes! Every item sold at Tammy’s Treasures is brand new.

How Often Are New Items Added?

New products are added regularly — check back often for the latest finds and deals!

Where Do Your Products Come From?

All items are sourced from major retailers. We carefully select high-quality products to bring you amazing value.

Is There a Facebook Page?

Yes! Follow Tammy’s Treasures on Facebook to see daily deals and featured items in your news feed.

Click the Facebook link on our homepage and select Like or Follow so you never miss out.

Returns & Exchanges Policy

Returns

Returns are accepted for defective items only. If you receive a defective product, please contact us within 3 days of receiving your order.

Items must be unworn, unwashed, and in original condition with tags attached.

Once approved, we will offer a replacement (if available) or store credit.

Exchanges

Exchanges are accepted within 7 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached.

Customers are responsible for shipping costs related to exchanges.

Final Sale Items

The following items are final sale:

Clearance items
Intimates & swimwear
Accessories

If you have any questions before purchasing, please contact us — we’re happy to help 💕

FAQ